Frequently Asked Questions (FAQ's)
MY ACCOUNT
How do I create a B2B account?
Click Create Business Account and provide your business details, contact information and other requested information. Once your account is approved, you can access available B2B features and pricing.
Who can create a B2B account?
Our B2B services are designed for UK retailers, boutiques, brands, resellers, distributors and other registered businesses looking to purchase products wholesale.
How long does B2B account approval take?
Once we receive your business information, our team will review the application. Approval times may vary depending on the information provided.
What information do I need to provide?
You may be asked for your business name,business address, contact person, email, phone number, website and other relevant business details
Where can I view my order history?
Log in to your account and go to the “Dashboard” on your account page to view your order history.
Can I update my business information?
Yes. You can update available business and contact information through your account or contact our B2B support team.
What payment methods are available?
Available payment methods may vary depending on your order, account and agreed B2B terms. Available options will be provided during checkout or by our B2B team.
Do I need a registered business to open a B2B account?
Business verification requirements may apply. You may be asked to provide your company name, business address, website and other business information during registration.
SECURITY
Is my business information secure?
Yes. We use appropriate security measures to help protect your business and account information from unauthorized access.
Is my payment information secure?
Yes. Payments are processed through secure payment providers using industry-standard security measures to help protect your payment information
Do you store my card details?
Payment details are handled securely by our payment providers. We never ask you to send card information through email or unsecured messages.
What should I do if I suspect unauthorized access?
Change your password immediately and contact our support team if you notice suspicious login activity, unfamiliar orders, or other unusual account activity.
How do you protect my personal and business information?
We use appropriate safeguards to protect your information and only use or share it as necessary to provide our services, process orders, arrange delivery, and comply with applicable requirements.
EXCHANGE
Can I exchange a product from my B2B order?
Yes, eligible products may be exchanged subject to our B2B exchange policy and the product’s condition.
What is your B2B order exchange period?
Exchange requests must be submitted within the timeframe specified in our B2B Exchange Policy after receiving the order.
How do I request a B2B exchange?
Contact our B2B support team with your order number, product details, reason for the exchange, and relevant photos where applicable. Our team will guide you through the process.
What condition must products be in for an exchange?
Products must generally be unused, unworn, and in their original condition and packaging. Certain products may have different requirements.
Are customised or made-to-order products eligible for exchange?
Customized, personalized, or made-to-order products may not be eligible for exchange unless they arrive damaged, defective, or do not match the agreed specifications.
Couldn’t Find Your Answer?
Have a question about wholesale orders, exchanges, pricing, shipping, or your B2B account? Our team is here to help.