Shipping policy

Lavera Studio, operated by Ecom Elevators

Last updated: 22 October 2026

1. Introduction

This policy explains how we make, send and deliver your orders. We are a business-to-business (B2B) supplier of hoodies and custom apparel, based in Gujranwala, Pakistan, and we ship to businesses in the United Kingdom and in other countries.

Because every order is made to your requirements, timings and costs depend on the order. We always aim to be clear with you before you confirm. By confirming an order, you agree to this policy.

2. Where We Ship

We ship to all parts of the United Kingdom: England, Scotland, Wales and Northern Ireland.

We can also ship to other countries. Please contact us with your delivery country and we will confirm whether we can deliver there and what it will cost.

All payments are made in British pounds (GBP), whichever country you are in.

3. Our Couriers

We ship with trusted courier companies such as DHL and UPS, and other carriers where needed. We will tell you which courier we plan to use before your order is shipped.

If you would like to use your own courier account, please ask us before your order is confirmed. We will let you know whether this is possible for your order.

4. Production Time

How long production takes depends on your order, including the quantity, the designs and the finishing you choose. We will give you an estimate when we discuss your order.

The production time starts once we have received your 40% advance payment. Changes to designs are possible only before production starts, as explained in our Refund Policy.

5. Samples

If your sample is a single piece, we aim to dispatch it within 4 to 7 days. If your sample has several designs, we will agree the dispatch time with you before we start.

Sample fees and shipping costs are paid by the customer.

6. Delivery Times

Once your order has been dispatched, delivery to the United Kingdom usually takes about 10 to 15 days. You can choose between standard and express shipping where available.

These times are estimates, not guarantees. Delivery can be affected by the courier, customs checks, weather, flight availability and other things outside our control.

If we think your order will be late, we will contact you and ask your permission to change the dispatch date.

7. Shipping Costs

Shipping is paid by the customer. The cost depends on your delivery location and the weight of your order. We will tell you the shipping cost before your order is shipped, and we are always happy to discuss it with you.

Shipping costs are separate from the price of your products.

8. Customs, Import Duty and VAT

Our orders are shipped from Pakistan, so they pass through customs when they arrive in your country.

We ship on a Delivered at Place (DAP) basis. This means we arrange the shipping to your address, and you, the customer, are responsible for any import duty, VAT, customs fees and other taxes that apply in your country. These charges are not included in our prices or in our shipping cost.

We will provide the shipping documents, such as the invoice and packing list, after full payment has been received.

If your order is held or delayed at customs, responsibility for the goods rests with you as the customer.

9. Tracking Your Order

We will send you a tracking number within 1 to 3 days of dispatch, by email or WhatsApp, so you can follow your parcel.

10. Delivery Attempts

The courier will usually make up to 3 delivery attempts. Please make sure someone at your address can receive the parcel.

If the parcel is not accepted after these attempts, responsibility for the goods rests with you. Neither we nor the courier company will be responsible for the goods, and no refund will be given in this case.

11. Damaged or Lost Parcels

If your parcel arrives with a problem with the packaging, please contact us as soon as possible. Please keep the packaging and send us clear photos and a video. Our Refund Policy explains how we handle faulty and damaged items.

If an order is lost in transit, we will contact the courier company and work with them to find it.

We do not currently offer shipping insurance.

12. Delivery Address

Please check your delivery address carefully when you place your order. You can change it at any time before your order is shipped. Once an order has shipped, you are responsible for any problems caused by an incorrect or incomplete address, including extra delivery costs.

13. Packaging

We pack your order in a brand packaging or a carton, depending on the shipping method.

If you would like your own packaging or labels, for example your brand tags, we can arrange this. Extra charges apply and will be agreed with you first.

14. Bulk and Split Shipments

Most orders are sent in one shipment. Very large orders may be sent in several shipments, depending on your request or our production schedule.

You can also ask for a partial shipment. Please tell us before production is finished so we can plan it with you. Shipping costs are charged for each shipment.

15. Balance Payment

The remaining 60% of your order price is due within 3 to 5 days of shipping. If payment is late, we will first send you a reminder. If we do not hear back from you, we may hold your order. Once the payment is received, we will deliver your order.

16. Contact Us

If you have a question about shipping, please contact us on WhatsApp or by email. We aim to reply within 24 hours.

Ecom Elevators, trading as Lavera Studio Sialkot Road, near Lodhi Town, Gujranwala, Pakistan Email: laveraart1214@gmail.com · Phone / WhatsApp: +92 318 6389459

17. Changes to This Policy

We may update this policy from time to time. The latest version is always on our website with the “Last updated” date at the top. A change will not affect an order that was already confirmed.