Terms of service
Lavera Studio, operated by Ecom Elevators
Last updated: 22 October 2026
1. Introduction
Welcome to Lavera Studio. These Terms and Conditions explain the rules for using our website and for placing orders with us. Please read them carefully before you place an order.
By using our website, requesting a quote or confirming an order, you agree to these terms. If you do not agree, please do not use our website or place an order.
Our Privacy Policy, Refund Policy and Shipping Policy are part of these terms. Please read them too.
2. Who We Are
- Business name: Ecom Elevators, trading as Lavera Studio
- Address: Sialkot Road, near Lodhi Town, Gujranwala, Pakistan
- Email: laveraart1214@gmail.com
- Phone / WhatsApp: +92 318 6389459
In these terms, “we”, “us” and “our” mean Ecom Elevators, and “you” means the business or person placing an order with us.
3. Who These Terms Are For
We are a business-to-business (B2B) supplier of hoodies and custom apparel. Our services are meant for businesses and for adults aged 18 and over who are ordering for business purposes.
By placing an order, you confirm that you are ordering for your business and that you have the authority to make the order on its behalf.
4. Our Website
We try to keep the information on our website accurate and up to date, but we cannot promise that it is always complete or free from errors. Product photos and mockups are for guidance, and colours may look slightly different on different screens.
You agree not to misuse our website, for example by trying to hack it, copy it, upload harmful content or use it for anything unlawful. We may suspend or restrict access to our website at any time without notice, for example for maintenance.
Our website may link to other websites, such as WhatsApp. We do not control those websites and are not responsible for their content.
5. Quotes and Placing an Order
To order, you contact us with your requirements, such as the products, quantities, designs and delivery location. We will then discuss the details and the price with you.
Your order is confirmed when we have agreed the details and price with you and we have received your 40% advance payment. A quote or message from us is not a confirmed order until these steps have been completed.
Please check all order details carefully, including sizes, colours, quantities, designs and your address, before you confirm. We work from the details you approve.
6. Prices and Negotiation
Our bulk prices are discussed and agreed with each customer, so they can vary from order to order. A price we agree with you applies to that order only.
We do not currently offer discounts. Prices are in British pounds (GBP) unless we agree otherwise in writing.
Prices do not include shipping, import duty, VAT, customs fees or other taxes, which are explained in our Shipping Policy.
7. Payment
Advance payment. Once an order is agreed, we ask for 40% of the total price in advance. Production starts after we have received this payment.
Balance payment. The remaining 60% is due within 3 to 5 days after your order has been shipped.
How to pay. We accept payment by bank transfer to our local business bank account. We will give you the details when your order is confirmed. Please make sure you use the correct details, and keep your payment confirmation.
Late payment. If a payment is late, we will first send you a reminder. If we do not hear back from you, we may hold your order. Once payment is received, we will deliver your order.
8. Designs, Logos and Mockups
You can order hoodies using designs from our own collection or using your own designs and logos.
You can send us your own mockup. If you would like us to create a mockup for you, this is an extra service, and the price is agreed with you in advance.
You can change your designs or logo while your order is being arranged, but only before production starts. After production starts, changes cannot be made. Please check and approve everything carefully.
9. Intellectual Property
Your designs. If you send us your own designs, logos or artwork, they remain yours. You give us permission to use them only to produce and deliver your order. We will not sell them or use them for other customers.
Your promise to us. You confirm that you own, or have permission to use, every design, logo and trademark that you send us, and that using them will not infringe anyone else’s rights. You are responsible for any claim made because of them.
Our designs. Designs, mockups and other creative work that we create remain our property unless we agree otherwise in writing. If you choose a design from our collection, you may have the products made for your order, but you do not get ownership of the design itself.
Our website. All content on our website, including text, images, logos and layout, belongs to us or our licensors. You may not copy or reuse it without our written permission.
10. Samples
Samples are paid for by the customer, including shipping. The sample fee is not deducted from a later bulk order.
A sample can be returned or replaced if it arrives faulty or if we send the wrong item. See our Refund Policy for details.
11. Production, Shipping and Delivery
Production time depends on your order and starts after we receive your advance payment. Delivery times are estimates and not guarantees.
Shipping is paid by the customer, and orders are shipped on a Delivered at Place (DAP) basis. This means you are responsible for import duty, VAT and any customs fees in your country. Our Shipping Policy explains these points in full, including couriers, tracking, delivery attempts, packaging and split shipments.
12. Cancellations, Returns and Refunds
You can cancel within 5 days of order confirmation. We keep the costs we have already spent on your order and refund the rest of your advance payment. You can also cancel after production has started, but you must pay the costs we have incurred.
Goods made to your own designs are produced specially for you and are not refundable for a change of mind. Faulty or incorrect items must be reported within the times in our Refund Policy, with photos, video and packaging photos. Please read our Refund Policy for the full rules.
13. Risk in the Goods
The goods become your responsibility once they are delivered to you. If delivery is attempted and the goods are not accepted, or if the goods are held at customs, responsibility rests with you, as explained in our Shipping Policy.
14. Our Responsibility to You
We will take reasonable care to make and deliver your order as agreed.
To the fullest extent allowed by law, we are not responsible for indirect or consequential losses, such as lost profits, lost sales or loss of business, and our total responsibility to you for any order is limited to the price you paid for that order.
Nothing in these terms limits or excludes responsibility for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.
15. Events Outside Our Control
We are not responsible for delays or failures caused by events outside our reasonable control. These include flight delays, courier or customs delays, severe weather, strikes, power or internet failures, government actions, and other events we could not reasonably prevent. If this happens, we will let you know and work with you to find a fair solution.
16. Communication
We communicate with you by email, phone and WhatsApp. By giving us your contact details, you agree that we may contact you about your enquiries and orders using them. If you contact us by email, we reply by email.
We may send you marketing emails if you have agreed to receive them. You can unsubscribe at any time.
17. Privacy
We collect and use your personal information as explained in our Privacy Policy. By using our website and placing an order, you confirm that you have read it.
18. Disagreements
If you are unhappy with anything, please contact us first on WhatsApp or by email. We reply to all messages within 24 hours, and we will always try to find a fair solution by talking things through.
19. General
- Entire agreement: these terms, together with our Privacy Policy, Refund Policy, Shipping Policy and your confirmed order details, are the full agreement between us.
- If part is not valid: if any part of these terms cannot be enforced, the rest still applies.
- No waiver: if we do not enforce a term straight away, we may still do so later.
- No transfer: you may not transfer your order or your rights under these terms to someone else without our written permission.
20. Changes to These Terms
We may update these terms from time to time. The latest version is always on our website with the “Last updated” date at the top. A change will not affect an order that was already confirmed.
21. Contact Us
Ecom Elevators, trading as Lavera Studio Sialkot Road, near Lodhi Town, Gujranwala, Pakistan Email: laveraart1214@gmail.com · Phone / WhatsApp: +92 318 6389459